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SHIPPING AND RETURNS

Shipping Policy

At Maison Lagardère, we are committed to providing a reliable and swift delivery service, ensuring you can enjoy your jewelry with complete peace of mind. We ship our creations within Belgium and internationally via secure parcels with DHL, offering professional handling and real-time tracking.

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Delivery within Belgium:

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We deliver throughout Belgium. For any shipping requests, please contact us via our contact form or via WhatsApp at: +32 4 76 26 73 81.

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International Delivery:

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We ship our jewelry to many countries. Shipping fees are the responsibility of the customer and vary depending on the destination. For any international shipping inquiries, please contact us via our contact form or via WhatsApp at: +32 4 76 26 73 81.

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Careful Packaging:

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Each piece of jewelry is meticulously packaged in an elegant box, accompanied by a certificate of authenticity and care instructions. We use appropriate protective materials to ensure the safety of your items during transit.

Please feel free to contact us for any questions or specific requests regarding the delivery of your jewelry.

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Return & Exchange Policy

At Maison Lagardère, we want you to be completely satisfied with your purchase. That's why we offer a straightforward and transparent exchange policy.​

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Exchanges within 30 Days of Purchase : 

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You have 30 days from the date of purchase to exchange your jewelry, provided that it is:​

  • Unworn

  • In perfect condition

  • Returned in its original packaging, including all certificates and associated documents​

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Important Conditions: 

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  • Refunds are not accepted.

  • Personalized, engraved, or custom-made items are not eligible for exchange.

  • Return shipping costs are the responsibility of the customer.​

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Exchange Procedure : 

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To initiate an exchange, please contact us via our contact form or by WhatsApp at +32 4 76 26 73 81. Our team will guide you through the process and provide the necessary instructions.​

Your trust is our priority, and we are committed to providing you with a pleasant and worry-free shopping experience.​

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