FAQ

Frequently asked questions

Général

All our jewelry comes with a 2-year warranty from the date of purchase. This warranty does not cover loss or theft of the jewelry.

Yes, we provide repair services for jewelry purchased from Maison Lagardère.

Yes, we offer a personalized engraving service. You can choose a text, a date, or a meaningful symbol, and we will add it to your jewelry with care.

To maintain the brilliance of your jewelry, clean it regularly with lukewarm water and dish soap, then dry it with a hairdryer on moderate heat. Avoid exposing it to chemicals or shocks.

To find your ring size, you can use an online ring sizer or make an appointment at our boutique.

We use high-quality natural gemstones, including diamonds, sapphires, emeralds, and rubies, as well as stones like peridot, tourmaline, aquamarine, morganite, rhodolite, and more. Each stone is carefully selected for its clarity, color, and cut. Lab-grown diamonds are also available upon request.

Yes, we offer a bespoke design service. You can provide us with a sketch, a photo, or a description of your idea, and our artisans will create a unique piece according to your wishes.

Yes, we ship our jewelry to many countries. Shipping fees and delivery times vary depending on the destination. For any international shipping requests, please contact us via our contact form.

Yes, we deliver within Belgium. Shipping fees are the responsibility of the customer. For any delivery requests, please contact us via our contact form.