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FAQ

  • How can I determine my ring size?
    To find your ring size, you can use an online ring sizer or make an appointment at our boutique.
  • Do you offer repair services?
    Yes, we provide repair services for jewelry purchased from Maison Lagardère.
  • Can I have a message engraved on my jewelry?
    Yes, we offer a personalized engraving service. You can choose a text, a date, or a meaningful symbol, and we will add it to your jewelry with care.
  • What is the warranty period for my Maison Lagardère jewelry?
    All our jewelry comes with a 2-year warranty from the date of purchase. This warranty does not cover loss or theft of the jewelry.
  • Do you deliver within Belgium?
    Yes, we deliver within Belgium. Shipping fees are the responsibility of the customer. For any delivery requests, please contact us via our contact form.
  • Do you ship internationally?
    Yes, we ship our jewelry to many countries. Shipping fees and delivery times vary depending on the destination. For any international shipping requests, please contact us via our contact form.
  • What types of gemstones do you use?
    We use high-quality natural gemstones, including diamonds, sapphires, emeralds, and rubies, as well as stones like peridot, tourmaline, aquamarine, morganite, rhodolite, and more. Each stone is carefully selected for its clarity, color, and cut. Lab-grown diamonds are also available upon request.
  • How can I contact customer service?
    ou can reach us by email at info@maisonlagardere.com, or via WhatsApp at +32 4 76 26 73 81. Our team will be happy to assist you with any questions.
  • How should I care for my gold or platinum jewelry?
    To maintain the brilliance of your jewelry, clean it regularly with lukewarm water and dish soap, then dry it with a hairdryer on moderate heat. Avoid exposing it to chemicals or shocks.
  • Can I customize a piece of jewelry?
    Yes, we offer a bespoke design service. You can provide us with a sketch, a photo, or a description of your idea, and our artisans will create a unique piece according to your wishes.
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